Terms and conditions

Who sells

PENDING COMPLETION, tax ID PENDING COMPLETION, registered at PENDING COMPLETION. Hereafter, "the shop".

Contact: PENDING COMPLETION.

Nothing is charged online here

This site has no payment gateway. Nobody will ask you for a card number, and if any page asks for one in this shop's name, it is not this shop.

There are two ways to pay: by bank transfer, uploading a photo of the receipt afterwards; or in cash, when you receive the item in person.

What an order is

Placing an order reserves items at a price; it does not buy them yet. The purchase closes when the item is handed to you and you pay.

When you confirm the order the price is frozen: even if the catalogue changes afterwards, you are charged what you accepted.

The items are set aside and stop being available to other people while the order is alive.

Cash payment and expiry

If you choose to pay in cash, the reservation lasts 24 hours. After that, the items go back to the catalogue automatically and the order is marked as expired.

It is not a penalty: it is what lets someone else buy an item that has been held for two days with no news.

Bank transfer

After making the transfer, you upload a photo of the receipt from your order's page.

Payment is NOT taken as good automatically: a person checks it by hand and confirms it. Until then the order stays pending.

If the receipt does not match the amount or cannot be verified, you will be told through the order's chat.

Deliveries

Deliveries happen in person, at one of the public places shown when you confirm the order. There is no home delivery and your address is never requested.

The exact time is agreed through the order's chat. The hours shown next to each place are suggestions, not commitments.

If you cannot make it, say so in the chat. If nobody shows up and there is no notice, the shop may cancel the order.

Cancellations

You can cancel your order from its page as long as it has not been delivered. The items go back to the catalogue immediately.

The shop can also cancel an order, and when it does it leaves the reason in writing, which you can read.

Exchanges and returns

TODO(owner): your real exchange and return policy goes here. It needs deciding and writing: whether size exchanges are accepted, within how many days, what condition the item must be in, and whether money is refunded or an exchange is given. Until this is written, this section says nothing and any dispute is settled without a clear rule.

Prices

All prices are in United States dollars, which is Ecuador's currency, and include the VAT in force.

The price that counts is the one you see when you confirm the order. If an item shows a price that is wrong through an obvious mistake, the shop will tell you before handing it over and you can cancel at no cost.

Your account

An account is needed to finish an order, because the delivery is agreed by chat and there has to be someone on the other side.

You are responsible for your password. If you think someone got into your account, change it and let us know.

Reviews

Only someone who has received an item can review it. That is a check the system performs, not a promise.

The shop may hide a review containing insults or someone's personal data, but it cannot hide a review for being bad.

Applicable law

These terms are governed by Ecuadorian law, including the Consumer Protection Act.

TODO(owner): check with a lawyer if you want to add a clause about where disputes are settled. None has been invented here.